Production Support in IT refers to the process of maintaining and supporting live software applications and systems used by end-users. It involves monitoring, troubleshooting, and resolving issues to ensure smooth and continuous operation of IT services. Production support teams handle incidents, bugs, performance problems, and system outages, often working with developers and infrastructure teams to implement fixes and improvements.

Why should I join?

• Production Support role can be a smart strategic career move — especially if you’re looking to enter or grow within IT, software, or data-focused industries. While it might not seem as “glamorous” as development or data science.Critical Thinking and Problem-Solving

  You’ll build strong debugging, monitoring, and triaging skills.

  Real-world incident handling teaches you to stay calm under pressure, a highly valuable soft skill.Great for building a “ownership” mindset and learning accountability.

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